Exterior of Carbide & Carbon Building

Frequently Asked Questions


Where is Pendry Chicago located?

Pendry Chicago is located in The Loop, at the heart of the city, on the corner of N Michigan Avenue and E Wacker Place. We are conveniently a 4-minute walk from the Chicago River, a 6-minute walk to Millennium Park, and quick access to all attractions and transit networks. Our official address is 230 N Michigan Avenue, Chicago, IL 60601. Our front desk lobby entrance, motor drive and valet service are on the Wacker Place side of the building, 87 E Wacker Place, Chicago, IL 60601.

What is the closest airport? Do you offer airport transportation? 

Pendry Chicago is conveniently located 12 miles from MDW (about 30 minutes by car) and 19 miles from ORD (about 45 minutes by car). 

We do not offer airport transportation service. However, our concierge can make arrangements for any ground transportation in advance by calling (312) 777-9000.

Does Pendry Chicago allow pets? 

Pendry Chicago is a pet-friendly hotel. We welcome dogs and cats for a $125 + tax fee per pet, which includes a $25 donation to PAWS Chicago, the Midwest’s largest No Kill humane organization. Please contact our concierge at (312) 777-9000 for further details. 

Is parking available at the hotel?  

Valet parking is available at Pendry Chicago for a nightly fee of $79 + tax and is available when you arrive on-site. Valet service is located on the Wacker Place side of the building.

Is there on-site charging available for electric vehicles?

Yes, we have EV charging stations available for guests for a nightly fee. Please contact valet at (312) 777-9000 for availability.

Is WiFi included in my stay?

High-speed WiFi for hotel guests to use throughout their stay is included as part of Pendry Chicago’s destination fee. 

Does Pendry Chicago have accessible accommodations? 

Yes, Pendry Chicago offers ADA-accessible accommodations. To learn more, visit our ADA Accommodations page.

Are extra beds or rollaway beds available?

Yes, we offer complimentary rollaway beds upon request for select guestrooms. Please contact our front desk for more information at (312) 777-9000.

Are cribs available?

Complimentary cribs are available upon request. Please contact our front desk in advance for more information at (312) 777-9000.


What time is check in at Pendry Chicago? 

Check in is at 3:00pm at Pendry Chicago.

What time is check out at Pendry Chicago? 

Check out is at 12:00pm at Pendry Chicago.

Does Pendry Chicago offer early check in? 

Pendry Chicago offers early check in if available for a fee, based on availability. If you plan to check in early, please contact our front desk at (312) 777-9000 prior to your arrival. 

Does Pendry Chicago offer late check out? 

Pendry Chicago offers late check out for a fee, based on availability. If you plan to check out late, please contact our front desk at (312) 777-9000.

Is there a minimum age requirement to check in? 

Yes, there is a minimum age requirement to check in at Pendry Chicago. You must be 18 years old to check in.

What is the hotel cancellation policy? 

The cancellation policy varies based on the rate type or dates reserved. To view or modify a reservation, please visit the modify a reservation page using the reservation number and email used at time of booking or contact us at (312) 985-0942

What does the destination fee include? 

The nightly destination fee includes the following hotel amenities: 

  • Welcome Cocktail
  • High-Speed WiFi
  • In-Room Vittoria Coffee & Bottled Water 
  • Morning Lobby Coffee Cart 
  • Access to Fitness Center
  • RunGo App
  • Shoeshine Service
  • Children’s Plush Toy Amenity 
  • Complimentary Printing up to 10 pages 
  • Complimentary Local Calls

The following items are available upon request, based on availability:

  • Nightly Turndown Service
  • Cadillac Transportation
  • Baeo Organic Baby Bath Products
  • Taylor Academy Guitar Series Program
  • Use of Pendry X State Bikes (seasonal)
  • Use of UPPAbaby Strollers

How can I view my stay summary at Pendry Chicago?

For billing information and folio requests, please contact reservations by calling (312) 985-0942.


Does Pendry Chicago offer room service? What are the hours? 

Yes, Pendry Chicago offers in-room dining services 24 hours a day. For more information and menus, visit our In-Room Dining page. 

Does Pendry Chicago have a hotel gym or fitness center? What are the hours?

Yes, Pendry Chicago has a state-of-the-art fitness center, located on the lower level, L2, of our hotel. Open 24 hours a day, our fitness center features Technogym fitness equipment, Peloton bikes, free weights and more to ensure that maintaining routines during your stay with us is convenient and comfortable. Our property also offers in-room digital workout systems, including Tonal, available in select guestrooms. 

Does Pendry Chicago have a spa?

Pendry Chicago does not have a spa available on-site but works closely with our partner, AIRE Ancient Baths, to provide a unique relaxation experience with priority reservations, complimentary enhancements and Cadillac transportation in addition to our on-site 24-hour fitness center. Please contact our concierge in advance for more information at (312) 777-9000.

Do you have meeting and event spaces? 

Pendry Chicago offers over 13,000 sq. ft. of versatile meeting and special event space that accommodates parties from 10 – 500 guests. To learn more about our venues, visit our Meetings & Events page.

Can I have my wedding at Pendry Chicago? 

Pendry Chicago offers an array of spacious yet comfortable venues as a stunning setting for your special day. Our wedding specialists are available to help you plan the perfect celebration every step of the way. To learn more about our venues, visit our Weddings page.

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